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CUSTOMER SERVICE

Shipping & Delivery

We have a Flat Rate of $5.00 for US and $15 International.
Domestic Shipping, please allow 2-5 business days.
International Shipping, please allow 6-10 business days.

All orders are processed and shipped Monday – Friday from 9:00am – 6:00pm.

Orders placed after 12:00pm on Friday, will ship on the next business day.

Returns & Exchanges

Please send us an email with the request at customerservice@vivianadontanon.com, and we will contact you with the instructions, you have 14 days for returns or exchange.

By regulation of the Puerto Rico Department of Health, earrings can not be exchanged or returned. Price adjustments cannot be applied to merchandise acquired in previous buys. All sale is final.

No money return only store credit.  

We reserve the right to deny unreasonable repairs, returns, and exchanges.  

Repairs

Send photo to customerservice@vivianadontanon.com, with client information and we will contact you during the next 24 hrs.


SALE ITEMS ARE ALL FINAL SALE AND CANNOT BE RETURNED FOR A STORE CREDIT OR EXCHANGED.
 

SHOWROOM AND OFFICE HOURS (CURRENTLY CLOSED)

Monday to Friday, 9:00am - 6:00pm
#64 Calle Condado
Local #6 1st Floor
Plaza Del Condado
San Juan, Puerto Rico 00907

E-mail: customerservice@vivianadontanon.com

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